How Your Order Gets to You

Everything in the Fractal Enigma store is fulfilled by a specialized partner depending on the product type. Here’s how it all works.

📖 Ebooks

Delivered instantly through BookFunnel — a trusted platform used by thousands of indie authors.

  • Send to your Kindle — BookFunnel delivers straight to your Kindle device or app
  • Read on any device — Download epub or mobi for Apple Books, Google Play Books, Kobo, Nook, or any e-reader
  • Read in your browser — Start reading immediately with BookFunnel’s cloud reader

🎧 Audiobooks

Also delivered through BookFunnel.

  • BookFunnel app — Download the free app (iOS or Android) and your audiobook appears in your library automatically
  • Stream from your browser — Listen instantly through BookFunnel’s web player

📚 Paperbacks

Printed on demand by Lulu Direct and shipped straight to your door.

  • Delivery — Each copy is printed to order, then sent by tracked mail. Most US orders arrive within 2–3 weeks
  • Free shipping on all paperback orders

👕 Merch

Printed and fulfilled by Printify and shipped from the production facility nearest to you.

  • Production — Most items are printed within 2–5 business days
  • Shipping — Delivery typically takes 5–12 business days after production
  • Free shipping on all merch orders

Return Policy

Physical Products (Paperbacks & Merch) — 30-Day Free Returns

  • Return window: 30 days from the date of delivery
  • Return cost: Free — we cover return shipping. Email us and we’ll send you a prepaid return label to download and print.
  • Return method: By mail
  • Condition: Items must be new and unused, in their original condition
  • Restocking fee: None
  • Refund: Issued to your original payment method within 5 days of receiving the return
  • Exchanges: Prefer a different size, color, or title? We’re happy to exchange instead of refund.
  • Damaged or defective items: Contact us within 30 days of delivery for a free replacement or full refund

Digital Products (Ebooks & Audiobooks)

Ebooks and audiobooks are delivered instantly and cannot be returned, so all digital sales are final. If you have any trouble downloading or accessing your purchase, contact us and we’ll make sure you get your book.

How to Start a Return or Exchange

Email [email protected] with your order number. We’ll reply with a prepaid return label and instructions.

Need Help?

For digital delivery issues, BookFunnel has a dedicated support team — visit BookFunnel Help.

For anything else, reach out to us at [email protected] and we’ll get it sorted.

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